Having a staff that has not been trained to properly operate your POS system or a system that is too complicated for your employees to use can lead to adverse effects on your success.
Imagine having a customer who is in a rush, and an employ who can’t remember how to order a sandwich and substitute the side dish. The employee struggles to figure out what button does what, and how to even use the machine. He finally computes the order, and then erases it instead of sending it to the kitchen- You walk in the door in time to watch the customer walk away just as the order is received in the kitchen, you ask him to stay, and tell him his meal is on the house because it took so long.
Comping meals is just the start to this issue.
Often time’s frustrated servers are willing to give customers appetizers and sides that they are unable to ring up, in order to maintain customer satisfaction, and save time.
Your ability to use your POS, and to train your staff you use it as well will define your success. Having a system that works and more specifically works for you- can make the difference between a busy night full of sales and a busy night that results in a loss.
A new Benseron POS includes a 1 year warranty on software and hardware, as well as unlimited training from a dedicated support representative. This means that when your frustrated employee calls to ask a question, they talk to someone who knows your business, and can help train you employee to use the simple system- instead of talking to someone in another country, who does not know you or your business.
Having a fully functional, fully supported system can turn these losses into gains.