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How to Handle Rude Customers At A Restaurant

If you have ever worked in a restaurant you have most likely encountered a rude customer or two. Rude customers can affect wait staff all the way up to the owners, and they come in all shapes in sizes. From over demanding families to overly drunk crowds, customers can be hard to handle sometimes. The customer experience is one of the most important aspects of managing a successful restaurant. If customers have a bad time, then the restaurant suffers. However, there are some customers that are just impossible to please. No restaurant is made perfect, so it’s more important that restaurant owners, managers, and employees be prepared on how to handle these types of situations than how to avoid them. Continue Reading…